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Shipping & Delivery

Why does the tracking information show that my order has been delivered, but I haven't received anything?
Delivered: This means your order has arrived at your door or delivered to your m... more
What should I do if my order tracking information is not updated?
We encourage you to track your order online (https://soufeel.co.uk/pages/trackor... more
Why haven't I received any confirmation emails or shipping updates?
When you subscribe, create a Soufeel account, pay an order successfully, or get ... more
How can I track my package?
To track your most recent orders, please simply click on "Track My Order (https:... more
Can I expedite shipping after placing the order?
1. Shipping Rates & Time As of the moment, we have 2-3 options for shipping in ... more
How do I estimate my delivery date
Estimate My Delivery Date: You may have questions about how long it will take... more
What shipping methods do you offer?
At this time, we do not ship to APO/FPO addresses. Shipments to Alaska, Hawaii, ... more
Do you ship worldwide?
Yes! We can ship worldwide. If your country is not listed when you are filling y... more
Are there any customs fees?
You will not be charged any customs fees by selecting our flat mail rate. Howeve... more